Frequently Asked Questions
What makes Swat Handicrafts products authentic?
All our products are handmade by local artisans in Swat Valley, Pakistan. We work directly with artisans to ensure authenticity and support local communities. Each piece tells a story of traditional craftsmanship passed down through generations.
What is your return policy?
We accept returns on unworn items with tags attached within 30 days of purchase. Items must be in their original packaging and condition. Please contact us at +92 332 9440156 to initiate a return.
How do I track my order?
You will receive an email with a tracking number as soon as your order ships. You can use this tracking number to monitor your package's progress through our shipping partner's website.
Do you ship internationally?
Currently, we ship within Pakistan only. We are working on expanding to international shipping. Please contact us at +92 332 9440156 for international shipping inquiries.
How do I care for my Swati shawl?
Swati woolen shawls should be hand washed in cold water with mild detergent and laid flat to dry. Avoid wringing or twisting. For best results, store them folded in a cool, dry place away from direct sunlight.
Can I customize or order in bulk?
Yes! We offer custom orders and bulk purchasing options. Please contact us via WhatsApp at +92 332 9440156 to discuss your requirements.
How can I contact customer service?
You can reach us via WhatsApp at +92 332 9440156, or through our social media channels on Facebook, Instagram, and TikTok. We typically respond within 24 hours.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. Please mention this in the order notes or contact us before placing your order.